MYSTERY SHOPPING E CUSTOMER SATISFACTION INDEX
The Company may use authorized investigative agencies authorized to ex art. 134 to analyse the end customer experience through Mystery shopping and Customer satisfaction index activities.
The customer’s point of view, but also the control of the correct application of company standards, allows timely improvements and changes to anticipate customer expectations. The mystery shopper creates real or simulated situations by assessing the behaviours, management and sales capability of the point-of-sale operators.